Frequently asked questions
Direct answers for company representatives.
These answers follow the same eligibility, pricing, payment, custody, approval, and privacy rules as the booking flow.
Who may use the service?
Available exclusively to companies for company-owned or company-managed devices. Personal consumer repair requests are not accepted.
Are personal devices accepted?
This service is available only to organizations with company-owned or company-managed devices. We cannot accept a personal repair request.
Can a request include different device types?
Yes. One request may include a laptop, mobile phone, tablet, or a mixed batch of those company devices.
Is there a fee to submit a request?
No. Request submission is free. Any diagnostic fee remains disabled unless a separately approved amount, scope, tax treatment and refund policy are published.
When is the repair quote issued?
An itemized quote is issued after diagnosis. Repair begins only after an authorized company representative approves the current quote version.
Does diagnosis guarantee a repair or data recovery?
No. Diagnosis assesses the reported faults and informs the quote. It does not guarantee repair, data recovery, or a specific outcome.
Which areas are covered?
You can enter any workplace or business address. Pickup availability will be confirmed after review.
How should company data be prepared?
Back up important data where possible. Do not enter passwords, unlock codes, card data, or confidential credentials in the website. Arrange any necessary access separately.
Which payment methods are available?
An approved quote may use hosted Ziina payment in AED. Cash on return requires an audited operations approval before repair begins. Online payment is confirmed only from authoritative provider status.
What happens if the company declines a quote?
Repair work does not begin. The request moves to return coordination under the current terms and approved quote procedure.
When can a booking be cancelled?
Self-service cancellation is limited to eligible early states. After collection, contact the business so custody, diagnosis, payment, and return can be handled correctly.
How are refunds handled?
Eligibility depends on booking and payment state and the current Refund Policy. Provider-confirmed refunds are recorded before the request is shown as refunded.
How is an existing request tracked?
Use the high-entropy secure link sent to the authorized contact. A reference alone cannot expose private request information.
Company devices only
Put the next device handoff in motion.
Available exclusively to companies for company-owned or company-managed devices. Personal consumer repair requests are not accepted.